Returns & refunds

How to return or replace an item

To return or replace an item, you must contact our support team at osrcreations26@gmail.com. Include your order number and the item you'd like to return or replace. If an item arrived damaged or incorrect, please include photos.

We'll reply with return instructions. Items sent back without contacting support first may not be accepted.

Time limit

Condition

Items must be unused and in their original packaging.
Garments must be unworn, unwashed and with tags attached.
Opened personal care items (oils, shea butter, soaps, toothpaste) can't be returned unless they arrived damaged.

Refunds

Approved refunds go back to your original payment method within 5–10 business days of us receiving the item. Original shipping charges are not refunded, except for damaged or incorrect items.